Your privacy is important to us and this policy represents our commitment to safeguard and protect your personal information. This policy governs: (i) the use of the www.forctis-strength.com website and its content (the “Site”) whether accessed via computer, mobile device, telephone, or other technology; and (ii) and the collection, use and disclosure of your personal information by Forctis™ through your use of the Site and any contacts, purchases and disclosures between us, including by purchasing Forctis products through the Site (“Products”). The Site is provided by Forctis Rehab and Strength Inc., an Ontario corporation (“Forctis,” “we,” “our,” or “us”). This Privacy Policy governs our collection of information from you (“you,” “your” or a “user”) through your use of the Site.

Please read this Privacy Policy carefully to learn more about what information we collect, what we do with that information, and how we may use your personal information. By using the Site, you are giving us permission to use and store such information consistent with this Privacy Policy.

Information Collected

We may receive your information through the Site, account creation, email notifications, purchase transactions, inquiries or other interactions with the Site or Forctis. When using the Site or making purchases or inquiries with Forctis, you consent to the collection, transfer, storage, disclosure or other uses of your information as described in this Privacy Policy. 

Types of Information Collected. To enhance your user experience and improve the Site, we collect information about you from two sources: (i) information you affirmatively give to us; and (ii) information automatically collected when you use the Site. Third parties involved, administration, sales, marketing, legal, system administration, technical service providers, mail carriers, hosting providers, IT companies, and communications agencies may also collect your information in connection with your use of the Site and purchase of Products.

Information You Affirmatively Give Us. In using the Site and in any transactions with Forctis, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information about your use of and activities on the Site and transactions that may be connected with you (collectively, “Personal Information”). Some examples of this type of information include demographic information and personal information (such as your name, address, phone number, country of residence, or email address) that you electronically submit to us for purposes such as registering for a waitlist, opening an account, writing reviews, signing up for email newsletters, subscribing to a mailing list, or obtaining customer support. We may also ask for information (including shipping and billing address) from users who make a purchase or conduct other transactions on our Site. The information supplied helps us to provide the Product requested, offer you more personalized features, and tailor the Site to your interests. Supplying such information is entirely voluntary. However, if you choose not to supply information requested, we will be unable to provide you with the services or product offered to users of the Site.

Information Automatically Collected. Like other websites, we also may collect and store information that is generated automatically as you navigate through our Site. We may collect information about your visit from the browser on your computer or mobile device including but not limited to the time and date you access the Site, your geographic location, IP address, device information, cookies and the pages you request, to analyze trends, administer and track navigation of the Site, deliver relevant advertisements and gather broad demographic information for aggregate use. We use this aggregated information to improve understanding of customer needs and provide relevant services. To automatically collect information, we use various technologies including: 

• Cookies. Cookies are small data files that a website you visit may save on your hard drive that usually includes an anonymous unique identifier. The cookie does not personally identify the user; it merely identifies the computer with which the user accesses the Site. Unless a user voluntarily identifies himself or herself (through registration, for example), the Site will not be able to ascertain the identity of the user, even if a cookie is assigned to a user’s computer. The only personal information a cookie can contain is information supplied by a user. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your e-mail address. The Site uses cookies for user authentication, keeping track of your preferences, promotional campaigns that require user identification, keeping track of our audience size and traffic patterns, and in certain other cases. You can configure your browser to accept cookies, reject cookies or notify you when a cookie is being used; however, if you do so it may render your computer unable to take advantage of the personalized features enjoyed by other users of the Site. Cookies allow us to provide better security on the Site, to customize the Site’s content, to track orders and purchases, and to make a shopping cart work properly. 
• Website Analytics. We may use Google Analytics and other services to better understand how visitors interact with the Site. This service provides non-Personal Information including but not limited to data on where visitors came from, what actions they took on the Site and where visitors went when they left the Site. If you would like to learn more about this service, or about choices to opt out from it, please click here. https://tools.google.com/dlpage/gaoptout/.

Uses of Your Personal Information

We will use the information you provide to us for a variety of purposes, including to:

• communicate with you about your orders and deliveries, including by confirmation email,
• contact you for customer service purposes,
• contact you to inform you of important changes or additions to our Site or the services offered over our Site,
• notify you of any changes to Forctis policies,
• send you administrative notices, offers and any other communications that we believe may be of interest to you, subject to obtaining your consent, where required,
• operate, improve and maintain our products and services, including analyzing user behavior,
• administer promotions, provide features and display relevant content to you,
• track and monitor web traffic,
• track your response and behavior on the Site,
• interact with support and feedback platforms,
• manage support and contact requests,
• tailor and optimize advertising, and
• implement spam protection.

The information we collect is kept for the time necessary to carry out the service or purpose described in this Privacy Policy. You may withdraw your permission and prevent our use of your information by contacting us directly at [email protected]

Sharing of Information

We don’t give your Personal Information to any third parties, except when it is necessary to provide services (like when we partner with payment processors). When we share data with third-party services that support our delivery of the Site, we require that they protect your Personal Information to the same standards we do, and that they process your Personal Information only to provide their services to us.

When you send Personal Information to the Site, subject to any legal requirements, you are granting us permission to use and take other actions regarding such information, to provide the Site. We do not share, sell, rent or otherwise distribute this information to others, except as disclosed in this Privacy Policy. We may share your information with third parties outside of Forctis under the following circumstances:

• Service Providers and Contractors: We reserve the right to disclose to service providers, contractors, or other third parties any Personal Information that we collect online about you and other visitors solely and to the extent required to conduct business on our behalf. These activities could include processing payments, maintaining this Site, and providing business services to us or to you.
• By Law or to Protect Rights: We may disclose Personal Information when we believe that disclosure is necessary to comply with the law, to enforce our intellectual property rights, to enforce our Terms and Conditions, or to protect the rights, property or safety of Forctis and our employees, and if necessary to defend against third-party claims. We may also disclose information when requested to comply with a court order, investigation, or governmental request. 
• Business Transfers: If we go through a business transfer, such as consolidation, merger, restructuring, acquisition, change of control or sale of part or all of our assets, or in the unlikely event of bankruptcy or insolvency, you acknowledge and consent to the transfer of your information for such transaction. You further acknowledge and consent to the continued use of your information by the recipient so long as they comply with this Privacy Policy.
• With Your Consent: We may share information when you provide us with your consent to do so. This may occur when you consent affirmatively or it may occur through your use of the Site as provided in this Privacy Policy. For instance, when you request marketing emails, information or services from us, our affiliates, partners, service providers, or other third parties through us, or when you post information to our Site, you provide your consent for us to share that information with others.
• We Won’t Sell your Information: We will not share your Personal Information with any third party who is not affiliated with us except as described in this Privacy Policy. We don’t like spam any more than you do and we will not share your Personal Information to be used for the purpose of sending you unsolicited commercial offers.

Please bear in mind that whenever you voluntarily make your Personal Information available for viewing by third parties online – for example through comments and participation in forums or through email – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Non-Personal Information and Aggregate Data

Forctis may share with third parties non-Personal Information and related aggregated data. For example, we may share IP addresses or general demographic information of its users to provide anonymous aggregated data to business partners about the volume of use on the Site and the opportunities in which users are most interested. Because this form of data does not identify particular users, these third parties will not be able to contact you based solely on this data.

Payment Information

Forctis uses a third-party payment processor for any purchases made through the Site. We do not store credit card information on our servers and are not responsible for the policies or practices of the third-party processor. We require our payment service providers to meet industry standard security and compliance requirements.

Storage of Information

All information gathered on our Site is stored within a database accessible only by us. We will use industry standard measures, including encryption where appropriate. However, as effective as the reasonable security measures we implement may be, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information supplied will not be intercepted while being transmitted over the Internet. Therefore, any information you transmit to us is sent at your own risk.

By using the Site, purchasing a Product, or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an email to you. You may have a legal right to receive this notice in writing.

How You Can Control the Information We Collect, Use and Share

If you share Personal Information with us, you will have the opportunity to review, update, change or delete the information you have provided to us (and that we continue to store) at any time. You can also stop receiving emails from us or disable your account to prevent any future purchases through that account. Please contact us directly at [email protected] to effect changes or click on the “unsubscribe” link located at the bottom of marketing emails you may receive from us. If you email us to unsubscribe, please title your email “Unsubscribe”.

On request, we will give you a copy of all the Personal Information about you that we hold. This information is subject to a fee not exceeding an amount permitted by law. 

Regardless of your choices regarding promotional communications and updates regarding content, we may send you administrative messages, service announcements, terms and conditions of your account, or other similar communications, without offering you the opportunity to opt out of receiving them.

We may retain certain information as required by law or for necessary business purposes. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. 

Links

The Site may contain links to other sites. We are not responsible for the privacy policy or other practices employed by websites linked to, or from, the Site nor the information or content contained therein. This Privacy Policy applies solely to information collected by our Site.

Our Policy Toward Children

The Site is not directed to children under the age of 13. We will not knowingly maintain Personal Information from or about anyone under 13. If we become aware that we have collected Personal Information from a user of the Site that is under the age of 13, then we will remove that child’s Personal Information from our files. If a parent or guardian learns his or her child has provided us with Personal Information, he or she should contact us at [email protected]

Consent to Transfer 

Our computer systems for the Site are currently governed by and operated in Canada or the United States, so your Personal Information will be processed by us in Canada or the United States. Forctis makes no representation that the Site is governed by or operated in accordance with the laws of any other country. If you are a visitor from outside Canada, by using the Site, you agree to this Privacy Policy and you consent to the transfer of all such information to Canada, which may not offer an equivalent level of protection of that required in the European Union, the United States or certain other countries, and to the processing of that information as described in this Privacy Policy.

Changes and Updates

From time to time, we may change this Privacy Policy. To ensure that you are familiar with our most updated policies and practices, you should check the effective date indicated at the end of this Privacy Policy each time you use the Site. If we make any changes, we will notify you of such changes by posting the updated Privacy Policy on the Site. We may also send you an email alerting you of such changes. You will be bound by any such changes to this Privacy Policy when you use the Site after those changes have been posted. If we make material revisions concerning practices where we have represented we will obtain your consent to use or disclose your Personal Information, we will obtain your consent before taking any action inconsistent with those representations.

Contact Us

We welcome your feedback regarding this Privacy Policy. If you have questions, comments, or concerns about either one, please contact our Privacy Officer by e-mail at [email protected] with the subject line “Attn: Privacy Officer” or by mail to 2904-32 Davenport Rd., Toronto, Ontario, Canada, M5R 0B5. 

19-Feb-2025